Phone numbers notifications are sent from

Follow

Note: To receive email updates about any changes to our phone numbers for phone and SMS notifications, please Follow this article.

If you do not see an option to Follow this article, then you will need to create/login to your PagerDuty Support Site account here.

PagerDuty phone and SMS notifications

PagerDuty phone notifications will come from the number +1 (415) 349-5750.

Some providers will change the caller ID, which is out of our control, so the number(s) you receive the calls from may be displayed differently. Below is a list of phone numbers, from which you may receive phone call notifications.

PagerDuty SMS notifications are sent via short code to all US phone numbers. US cell carriers pre-approve SMS traffic from our short code so SMS notifications should be reliable in terms of deliverability across all carriers.

Any PagerDuty SMS notifications sent to a US phone number will be sent from PDUTY (73889)42752, or 43105. Some PagerDuty SMS notifications sent to Indian phone numbers will be sent from a sender ID, which begins with two letters and a dash followed by the characters PGRDTY (example: IM-PGRDTY). 

Any failover for SMS will be sent via any of the numbers below. Standard text messaging rates apply to short codes and numbers below.

Country Primary Number Backup Number(s)

USA

PDUTY (73889)

281-724-3738
431-05
427-52
206-455-7176
206-455-7376
206-538-2743
206-538-2204
415-349-5750
682-232-0692
682-232-0687
657-206-4429
657-206-4067
682-232-4015
682-232-0663
682-206-3845
754-206-1085
754-206-1088
754-206-1089
415-363-9907
415-363-9908
415-363-9911
415-363-9915
415-363-9916
415-862-4200
415-862-4201

Canada

604-210-6232

587-880-2201
587-880-2200
587-409-6519
438-793-9519
438-793-9416
778-652-4416

United Kingdom

+44 2033 224573

+44 7860 026813
+44 7507 333186

Spain

+34 911 067 132

Varies*

Hungary

+36 70 717 7404

Varies*

Australia

+61 416 906 354

+61 429 883 475
+61 419 353 272

Other European Countries

+44 7860 026813

Varies*
+49 177 1781348
+49 177 1789322
+46 76-943 60 15
+33 6 44 63 06 88
+33 6 44 63 02 68
+33 6 44 63 99 56
+33 6 44 63 02 90
+33 6 44 63 96 79
+48 732 484 126

All Other Countries

Varies*

Varies*

* Entries denoted with "Varies" above use local SMS numbers that can vary between messages or day-to-day.

If you're experiencing issues receiving SMS messages from short codes, your phone may be blocking short code messages, or your carrier may need to enable short code messaging for you. More info…

PagerDuty vCard

A vCard is a file containing contact information that you can import into your address book on your computer or smartphone. The PagerDuty vCard contains the numbers that PagerDuty notifications will come from. Download vCard…

Have more questions? Submit a request

Comments

  • Avatar
    Alexis Chu

    To those of you following this article, we have added a short code number for SMS messages sent to US phone numbers: 42752

  • Avatar
    Chris Gerber

    It seems that I am also receiving alerts from this number: +1-415-862-4200

  • Avatar
    Kat Gaines

    Hi Chris,

    Our apologies for the confusion! That number is contained in the vCard linked at the bottom of this article. For all following this article, we have also just updated the numbers listed to match all numbers included on the vCard.

  • Avatar
    Kat Gaines

    For all following this article: we have added an additional short code number for SMS messages sent to US phone numbers: 43105

  • Avatar
    Kat Gaines

    For all following this article: We have added numbers for Spain and Hungary to the article and vCard attached.

  • Avatar
    Ben Sapiro

    The VCard only has one phonenumber in it: +12817243738

  • Avatar
    Nick Snyder

    Hi Ben,

    I am seeing a full list when I download the think above. '+1(281)724-3738' is the first number on the list though. If you are having trouble seeing the full list, please email support@pagerduty.com to help troubleshoot.

  • Avatar
    Kat Gaines

    For all following this article, one number (for Australia) has been added.

  • Avatar
    Kat Gaines

    For all following this article, one number has been added to the article and vCard for Poland.

  • Avatar
    Chris Ford

    For Australia, SMS is fine, but phone calls have a blocked caller ID. Is there anything you guys can do to resolve that?

    I use the Do Not Disturb feature on my phone at night, and want to whitelist Pager Duty, but can't at the moment.

  • Avatar
    Kat Gaines

    Hi Chris,

    That's not expected, and we can definitely look into it! I've just sent you an email from support@pagerduty.com to gather some additional information so we can investigate.

  • Avatar
    Bret Walker

    Last night, I missed a page from 415-349-5750 because it's not on this page. Is this page the canonical list of phone numbers?

  • Avatar
    Kat Gaines

    Hi Bret,

    The numbers in the table above are the failover phone numbers for our SMS short codes. As noted in the beginning of this article, for calls, all PagerDuty phone alerts will come from the number +1 (415) 349-5750, the number you noted. Please drop us a line at support@pagerduty.com if you have any questions about this!