User Roles in Your Account

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Stakeholder
(Standard and Enterprise accounts only)

Team Responder (Standard and Enterprise only)

Limited User

User

Admin

Account Owner

View user profiles

View incidents

View schedules

View escalation policies

View services

View advanced analytics

Subscribe to incidents

✓   ✓  ✓  ✓  ✓

Be added on schedules and escalation policies

 

Create overrides for schedules that the user is on-call for

 

Trigger, acknowledge, reassign, and resolve incidents on services associated with any team the user belongs to, or for incidents directly assigned to them

 

Trigger, acknowledge, reassign, and resolve incidents

   

Add/edit/delete on-call schedules

     

Add/edit/delete escalation policies

     

Add/edit/delete services

     

Add/edit/delete Teams

     

Create/manage maintenance windows

     

Add new users

       

Delete users; cannot delete the account owner

       

Edit a user's profile/password

       

Create/delete REST API keys

       

Access to billing information

         

Cannot be deleted

         

Change the account owner

         

Enable and edit SSO properties (Standard and Enterprise accounts only)

         

Delete the account

         

How to change a user's role

You will need to be an Account Owner or Admin user to change another user's role in your PagerDuty account. You will not be able to change your own user role unless you are the account owner.

To change a user's role:

  1. Go to the Configuration > Users.
  2. Select the user you would like to update by clicking their name.
  3. Click on the User Settings tab in the user's profile page.
  4. Click on the Edit icon to the right of the Role section and use the dropdown menu to select a new Role.
  5. Click Save.

Stakeholder Users

Stakeholder users are available on current Standard and Enterprise plans. Stakeholders can view objects in an account, but cannot make any modifications. The intended use case is for a Stakeholder user to be added as a Subscriber to an incident — they will receive updates about the incident, but cannot take any action.

Stakeholder licenses are billed differently than full user licenses. Please contact your Account Manager for more information.

Have more questions? Submit a request

Comments

  • Avatar
    Tushar Dabhade

    Would love to have a User Role that can just view the Incidents. No changes allowed. This will be for managers and above!

     

  • Avatar
    Ryan Hoskin

    Thanks Tushar.  I'll pass that along to our product team.

  • Avatar
    Esteban Blanco

    I wish the limited user could manipulate their account so they could change how they get alerts or change a phone number, etc.  Is that possible?

  • Avatar
    Esteban Blanco

    Never mind!  I just tested with a limited user.  Sweet!

  • Avatar
    Stefano Mcghee

    Another vote for a read-only account as Tushar suggested. :-)

    Stefano

  • Avatar
    Stefan Gustafsson

    +1 on the read-only user account.

  • Avatar
    Yonah Russ

    We could use a finance role with access to update billing details and see invoices.

  • Avatar
    Mtamsky

    To foster better visibility of alerts within our organization, we want to CC alert emails to internal team mailing lists for every new alert for each service. A readonly (or even a limited-user) does handle this need, but it also involves the additional substantial cost of an additional "user" license, multiplied by every unique team we have. A way for PagerDuty to provide this without the additional cost (read: a "mailing list" user type) would encourage an industry best practice.

  • Avatar
    Alexis Chu

    Thanks for the feedback, Marc! We'll share this feedback with product. In the meantime, you can use webhooks to send email notifications to different teams. You can refer to the following article for more information. Let us know if you have any questions: support@pagerduty.com: https://support.pagerduty.com/hc/en-us/articles/202829320

  • Avatar
    John Medway

    Can you please put this information in a table, rather than multiple long, bulleted lists? It would make side-by-side comparisons far easier.

  • Avatar
    Lisa Thompson

    Hi John!

    Thanks for your suggestion! We will work on this article to make it easier to read for comparison.

    Cheers,
    Lisa