There are three Twitter accounts that PagerDuty uses:
This is our general-purpose account. Follow it to educate yourself about our service, find out about blog posts and use cases, and discover how we can we help you do your job better.
This is our status hotline. Whenever anything seriously goes wrong, it will be posted here and on our status page. Only operational issues of high importance will be posted here; when a tweet goes out from this account, you'll probably want to know. You should also check this account in the event of downtime. While we strive to prevent outages, should one happen, the notification will be posted here.
If you only follow one PagerDuty Twitter account, we recommend you follow @pagerdutyops. Follow the steps outlined in this article to be notified via SMS immediately when @pagerdutyops tweets. Subscribe to our status page to receive email/SMS/webhook notifications and Atom/RSS feeds when we are experiencing an outage or operational issue.
This account is how we reach out to resolve customer service issues that come to us through Twitter. If you receive a response concerning a PagerDuty issue you tweeted about earlier, it will come from here. Additionally, updates to outages will come from this account.