Below is a run through of the features on our mobile app, which you can download from the App Store for iOS or Google Play for Android. The screenshots shown are from our iOS app, although the Android app is very similar.
When you first load the PagerDuty app, you will be prompted to enter in your email address or subdomain to locate your account and login.
Once you've logged in, if there are no incidents assigned to you, you will see something similar to below:
The All tab shows all triggered and acknowledged incidents throughout the organization.
If you have push notifications as a contact method and notification rule, then your push notifications will look similar to the one below. You can even acknowledge incidents directly from the notification. PagerDuty push notifications provide the incident number, service, and description of the incident.
If there is a triggered incident assigned to you, the banner at the top will turn red, and you will see the incidents assigned to you on the Mine tab in the Open Incidents view in the app.
To acknowledge an incident, you can swipe to the left. Swiping to the left on an already-acknowledged incident lets you snooze it. To resolve, swipe to the right.
Once you acknowledge an incident, the app's banner will turn yellow.
Alternatively you can act on the incident by selecting it, taking you to the incident's detail view. The incident's detail view contains the incident information and timeline. You will also see Ack and Resolve buttons. After an incident has been acknowledged, the Ack button becomes a Snooze button.
On iOS the More button, and on Android the menu icon in the upper right corner, allows you to add a note or reassign the incident.
You can also go to the Resolved Incidents view to see all previously resolved incidents.
The On-Call Now view lists all users on call on your teams and throughout the organization.
The Escalation Policies view shows your escalation policies as well as your teams' and all of your organization’s escalation policies.
Selecting an escalation policy will show who is notified at each level. You can select a user to see their contact and schedule details.
The Users view lists all users and their login email address. Selecting a user will list that user's contact methods and the escalation policies for which they are on-call. You can email, call, or SMS a user from your device by tapping on a user's email address or phone number.
From the Settings view you can select a custom push notification sound. You can also contact support, or check for critical PagerDuty-related issues by tapping System Status.
You can also change how PagerDuty notifications are displayed on your device (i.e. how many notifications to show at once, whether or not you want notifications to be shown when your device is locked, etc.) by launching the Settings app and going to Notifications → PagerDuty.