Mobile App Walkthrough

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Below is a run through of the features on our mobile app, which you can download from the App Store for iOS or Google Play for Android. The screenshots shown are from our iOS app, although the Android app is very similar.

When you first load the PagerDuty app, you will be prompted to enter in your email address or subdomain to locate your account and login.

 

Once you've logged in, if there are no incidents assigned to you, you will see something similar to below:

The All tab shows all triggered and acknowledged incidents throughout the organization.

If you have push notifications as a contact method and notification rule, then your push notifications will look similar to the one below. You can even acknowledge incidents directly from the notification. PagerDuty push notifications provide the incident number, service, and description of the incident.

If there is a triggered incident assigned to you, the banner at the top will turn red, and you will see the incidents assigned to you on the Mine tab in the Open Incidents view in the app.

To acknowledge an incident, you can swipe to the left. Swiping to the left on an already-acknowledged incident lets you snooze it. To resolve, swipe to the right.

Once you acknowledge an incident, the app's banner will turn yellow.

Alternatively you can act on the incident by selecting it, taking you to the incident's detail view. The incident's detail view contains the incident information and timeline. You will also see Ack and Resolve buttons. After an incident has been acknowledged, the Ack button becomes a Snooze button.

On iOS the More button, and on Android the menu icon in the upper right corner, allows you to add a note or reassign the incident.

You can also go to the Resolved Incidents view to see all previously resolved incidents.           

The Escalation Policies view shows your escalation policies as well as your teams' and all of your organization’s escalation policies.



Selecting an escalation policy will show who is notified at each level. You can select a user to see their contact and schedule details.

The Users view lists all users and their login email address. Selecting a user will list that user's contact methods and the escalation policies for which they are on-call. You can email, call, or SMS a user from your device by tapping on a user's email address or phone number.

From the Settings view you can select a custom push notification sound. You can also contact support, or check for critical PagerDuty-related issues by tapping System Status.

You can also change how PagerDuty notifications are displayed on your device (i.e. how many notifications to show at once, whether or not you want notifications to be shown when your device is locked, etc.) by launching the Settings app and going to NotificationsPagerDuty.

Have more questions? Submit a request

Comments

  • Avatar
    Jim Greer

    How does the app handle "Do Not Distrub" mode on iOS? I'd like it to alert me anyway...

  • Avatar
    Ryan Hoskin

    Hi Jim,

    At this time there isn't anything tying the app to the Do Not Disturb mode.  You could however add a PagerDuty contact into your favorites so that you receive calls/SMS messages when you're in DND mode.  I've passed this information along to our development team so that they can investigate whether your request is possible.

  • Avatar
    Bruce McClinton

    I don't see an option to repeat the Alert tone.  I know this is possible in Android as I have a weather alert that that repeats until the app is selected.  My concern is a single iteration of the alert tone might not wake me up.

    Thanks.

  • Avatar
    Ryan Hoskin

    Hi Bruce,

    Thanks for the feedback.  While that's not an option currently, I will pass this along to our development team and will add this as a feature request.  Please let me know if there's anything else that I can do at this time.

  • Avatar
    jason Hernandez

    For the ios app, I need to be able to specify alert sounds and vibration for push notifications. Why? I sleep like a brick and therefore need to specify a alert sound that will actually wake me up out of a sound sleep. Thank you!

  • Avatar
    Ryan Hoskin

    Thanks for the feedback Jason.  We're investigating that so stay tuned for future updates!

  • Avatar
    Bob Sutterfield

    I use the mobile app (version 2.1.1 on Moto X with Android 4.4.2 KitKat) so that I can use a different sound to distinguish PagerDuty notifications from ordinary incoming SMS. When I silence my phone it vibrates for incoming phone calls or SMS or other notifications, but not for PagerDuty push notifications.

    Would you please make the PagerDuty app respect the same system settings as all my other apps? Thanks!

  • Avatar
    Ryan Hoskin

    Thanks for the feedback Bob.  I'll pass that along to our product team.

  • Avatar
    Jonathan Block

    How can I set a custom ringtone? My Android only allows me to choose from the defaults but I prefer to hear a really loud alarm wav file I've got on my phone. How do I get it to become an option under "Change Alert Sound"?

  • Avatar
    Alexis Chu

    Hi Jonathan, 

    Here is a link from our blog on how to change the sound notifications on your Android device:

    http://blog.pagerduty.com/2013/04/custom-android-notifications/

    If you have further questions about this, feel free to contact support@pagerduty.com!

    Best,

    Alexis

  • Avatar
    Ryan Hoskin

    For anyone following this article, you can now customize your push notification ringtones in both iOS and Android: http://blog.pagerduty.com/2014/06/custom-alert-sounds-now-available-for-ios-and-android/

  • Avatar
    Cameron Wood

    Any plans to support Do Not Disturb mode on Android's also?

  • Avatar
    Alexis Chu

    Hi Cameron,

    Android v2.3 and above has an "Override system volume" setting that will override your device's sound settings so that you can always hear your PagerDuty push notifications (even when your phone is on silent).

    Please contact support@pagerduty.com if you are looking for something different on the Android app.

    Regards,

    Alexis

  • Avatar
    Juan Rivera

    Is there any chance that a Windows Phone 8.1 version be made?

  • Avatar
    Alexis Chu

    Hi Juan,

    We currently do not have a Windows Phone app, however we can add you as a requester for this. In the meantime, you can use our mobile site to manage incidents: m.pagerduty.com. Email support@pagerduty.com if you have further questions.

  • Avatar
    Paul Padier

    Hi Juan, also requesting a WP8.1 app :)

  • Avatar
    Alexis Chu

    Thanks for your feedback, Paul! We'll share your request with Product.

  • Avatar
    Michael Pliskin

    Hi Juan, WP8/8.1 app is needed. I mean really. Thanks :)

  • Avatar
    Alexis Chu

    Thanks for adding to the discussion here, Michael! We'll share your request with Product.

  • Avatar
    Bernard Gardner

    It would be helpful if the mobile app could handle multiple accounts simultaneously - I'm a contractor who works with multiple clients and more than one of them uses pager duty. I get push alerts from all of them, but I can only respond to the ones from the account I'm currently logged in to.

  • Avatar
    Alexis Chu

    Thank you for the feedback, Bernard! We'll pass this on to our product team as a feature request. Let us know if you have any other suggestions: support@pagerduty.com

  • Avatar
    Wiktor Szczepaniak

    Windows Phone App is needed. Really!

  • Avatar
    Alexis Chu

    Thank you for your feedback, Wiktor. We have shared your request with Product.

  • Avatar
    Ernesto Putz

    Hey Alexis, please add my request for Windows Phone 8.1 app also.

    Thanks.

  • Avatar
    Alexis Chu

    Sure thing, Ernesto! I'll add you as a requester for this as well.

  • Avatar
    Brad Mullins

    Please add my request for Windows Phone 8.1 app as well. Thanks

  • Avatar
    Alexis Chu

    Thanks Brad! We've added you as a requester for a Windows Phone app as well. Note that you can access PagerDuty's mobile site at m.pagerduty.com from your phone.

  • Avatar
    Anurag Bajpai

    Please add my request for windows phone app as well. I am already using m.pagerduty.com

  • Avatar
    Alexis Chu

    Thank you for your comment, Anurag. I have added you as a requester for a Windows Phone app.

  • Avatar
    Ange Gajamugan

    Please add my request for a Windows phone app. Thanks